FAQs

I’ve reviewed the website and I think I would like to move forward with therapy. What do I do next?

You can contact me to schedule your complimentary 15 minute phone consultation. This is not a session, rather it provides you an opportunity to ask questions and determine if you want to move forward with scheduling an appointment. You can reach me at (510) 606-5502 or via email at: gi@gretchenisidoro.com Please provide me with your name, number, and available times that you can talk. I will make sure to respond within 48 hours.

When leaving a message or sending an email, please do not provide confidential information as electronic information may not always be secure. Email and phone messages are primarily for the purpose of scheduling only. I cannot provide therapeutic services over email.

Is therapy right for me? 

The decision to seek therapy is very personal and can be for many different reasons. For most, it is because they are dealing with situations that make them feel lost, stuck, overwhelmed, and out of balance. If this seems familiar, you are not alone. Therapy can support you in untangling confused thoughts and create a deeper more meaningful quality of life. During our 15 minute telephone consultation we will discuss your concerns and ways we can work together.

What can I expect from our first session?

​Our first session will be the “intake session.” The intake session will involve me reviewing paperwork with you and if agreed upon, you will be completing documents. I will also be completing the intake assessment with you. This will involve me asking questions in order to gain a greater understanding of your situation, issues, concerns and goals for treatment.

Will I have to take medication?

As a therapist, I am not legally allowed to prescribe or advise on medication. That is also a very personal decision best discussed under the consultation and direction of a psychiatrist or physician. If medication is something that is decided upon, I can collaborate with your provider (with your written permission) to support your treatment goals.

How long are therapy sessions ?

An individual therapy session lasts about 50 minutes, while couples and family sessions can last up to 75 minutes, to allow everyone the chance to participate.

How many sessions will I need ?

The number of therapy sessions varies. Generally, one session per week is standard. The number of weekly sessions, as well as the length of time, is based upon what you feel you may need and the goals we set together.

Are the sessions private?

Confidentiality: All communication is confidential except for, by law the limits of confidentiality which include: if there is suspect of harm to self, including suicidal intent and plan, intent and/or plan to harm others, child abuse, elder abuse, abuse of dependent adults and if required by court.

Confidentiality with Minors: If a client is older than 12 years of age and enters psychotherapy, the minor has the right to consent to treatment. As a result, parents and guardians will not have access to the information shared in treatment without consent, except for the aforementioned limits of confidentiality.

What is couples and family therapy like in terms of information shared in and outside of session?

In my practice, I have a No Secrets Policy (Couples and Family Therapy). The couple or family are treated as one unit and, thus so, I am unable to keep secrets for individuals participating in treatment together.

How much do you charge?  

My fees are set at a very affordable and competitive rate ranging from $100 to $200. I also offer a minimal amount of sliding scale appointments on a case by case basis depending on financial situation and need.  For more information please click here.

What types of payment do you accept?

At this time I am not accepting insurance. I accept private out of pocket payments, which may be made by cash, check, and major credit cards.  If your insurance offers reimbursement of your full fee, I can provide superbills for submission to your insurance company. All payments are due at the time services are rendered. During our initial meeting, I will ask that we have a credit card on file. I utilize a secure HIPAA compliant application called IvyPay. After our session, I can bill directly through this application.

What if I am unable to make it to our scheduled appointment and need to cancel? What do I do?

If you are unable to make it to your scheduled appointment and need to cancel, please do so by calling me within 24 hours in advance of your appointment. Otherwise, if you do not cancel within 24 hours of your scheduled appointment, you will be charged the No Show Fee. The No Show Fee is equivalent to the fee for the scheduled session.

Where are you located?

My office is located at 1941 Jackson St. Suite 13, Oakland, CA 94612, just steps away from the  beautiful Lake Merritt area. It is easily accessible from BART and AC Transit. There is free 2 hour parking and metered parking available throughout the area. For additional contact information, click here.

What if I have an emergency and need immediate help?

​If you feel you have an emergency or are Suicidal or Homicidal, please call 9-1-1 or go to the nearest emergency room for assistance.

If you need to speak with someone immediately,  you may also contact the following agencies:

24 Hour Crisis Line:

  • Crisis Support Services of Alameda County at 1-800-273-8255
  • National Suicide Prevention Lifeline at 1-800-273-825